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Ottawa Heat Pump Installation and Repair Service

At Francis Plumbing Heating & Cooling we take pride in being your trusted source for Ottawa HVAC services. Our dedicated team offers a wide range of HVAC services tailored to your needs, including expert heat pump installations, heat pump repairs, and heat pump maintenance. With over 90 years of experience our team possesses the knowledge and skill to ensure your efficient heat pump system runs reliably all year. 

Since our establishment in 1933, we’ve had the privilege of serving the Ottawa community, including Nepean, Barrhaven, Kanata, Orleans, Gloucester, and Vanier. Count on us to provide premier heating and cooling services and keep your home comfortable year round! 

Heat Pump Cooling

Buying A New Heat Pump
in Ottawa

Heat pumps are quickly becoming the new standard for year-round home comfort! This is because heating with a heat pump offers excellent energy efficiency, lower utility bills and reduced carbon emissions. This year, we are thrilled to share that our team has installed more than five times the number of heat pumps compared to the previous year!

What is a heat pump? A heat pump is a versatile HVAC system that works by extracting heat from the outdoor air and delivering it inside during the winter. Then when summer arrives, these remarkable systems reverse the process and move the hot air from inside your home outside, keeping your home refreshingly cool. There are also geothermal heat pumps or ground source heat pumps that work in the same way but use the ground outside your home to transfer heat to and from instead of the air (as used in the more common air-source heat pumps). 

Our team of heat pump experts are here to help you find the perfect, high-efficiency heat pump system for your home. Our goal is always to ensure year-round comfort for you and your family, while also helping you save on energy costs. At Francis Plumbing Heating & Cooling, we’re dedicated to providing you with the best heating and cooling systems so you can relax and enjoy optimal comfort.

Looking for energy-efficient heat pumps in Ottawa? Call us today! 

Heat Pump Outside

Types of Heat Pumps

There are many types of high-efficiency heat pumps available on the market each designed to cater to specific heating and cooling needs. Whether you're looking for an efficient and compact system for your Ottawa downtown home, an eco-friendly system that will also save you on utilities, a system for your ductless home or a top-of-the-line geothermal system for your Ottawa rural home, we have something to fit your home’s needs.

Below we outline the best heat pump types used in Ottawa homes:

Central Air Source Heat Pump

Central Heat Pump

Ductless Air Source Heat Pump

Ductless Air Source Heat Pump

Hybrid Heat Pump System

Hybrid System

Geothermal Heat Pump

Geothermal Heat Pump

What is a Cold Climate Heat Pump?

A cold climate heat pump is a heat pump that has been specifically engineered to work efficiently even in cold temperatures. The good news is all types of heat pumps (central air source heat pumps, ductless air source heat pumps, and ground source heat pumps) have cold climate rated models meaning there are lots of great options for those of us living through frigid winters! Since Francis Plumbing Heating & Cooling operates in the chilly city of Ottawa all of the heat pumps we install are cold climate heat pumps.

A central heat pump (also called a forced air heat pump) leverages the home’s existing ductwork to efficiently distribute both cooling and heating throughout the home. It’s the ideal choice for homes equipped with ducts, as it ensures even distribution of heating and cooling throughout your entire home.

What is an air source heat pump? 

Air-source heat pumps are the most commonly used heat pumps in Canadian homes. The heat is transferred from the air outside your home to the air inside your home and vice versa when cooling.

If you have questions about high-efficiency heat pump systems or are looking to buy a central heat pump system – Call us today!

A ductless heat pump is a versatile heating and cooling system that does not depend on traditional ductwork. It comprises an outdoor unit and one or more indoor units (typically wall or ceiling-mounted) enabling precise temperature control in individual rooms. It is the ideal choice for homes lacking pre-existing ductwork like those that rely on boilers or radiant heating systems

What is an air source heat pump? 

Air-source heat pumps are the most commonly used heat pumps in Canadian homes. The heat is transferred from the air outside your home to the air inside your home and vice versa when cooling. 

If you have questions about efficient heat pump systems or are looking to buy a ductless heat pump – Call us today!

Hybrid systems are a combination of an electric HVAC system and a fossil fuel based HVAC system. Typically this means a heat pump paired with a high-efficiency natural gas or propane furnace

This is a great option for those who want to reduce their monthly utility bills and be more eco-friendly. While still maintaining the reliability of a furnace that can quickly heat up the home on the coldest days of the year. – More about hybrid systems

If you have questions about hybrid heat pump systems or are looking to install a hybrid system – Call us today!

Ground source heat pumps, also known as geothermal heat pumps, transfer heat between the ground and your home, a different approach from most heat pumps that operate between the air and your home. 

These systems stand out for their remarkable efficiency and exceptionally low operating costs. According to Natural Resources Canada, they can be up to 65% more cost-effective to run than electric furnaces and 10-20% more cost-effective than even air-source heat pumps!

It’s worth noting, however, that installing a ground source heat pump requires the placement of long underground pipes that take up a substantial amount of ground space, which makes these systems most well-suited for rural areas with more available land around the perimeter of the home.

If you have questions about geothermal heat pump systems or are interested in installing a geothermal heat pump – Call us today!

  • Amana

  • Bryant

  • Carrier

  • Coleman

  • Concord

  • Daikin

  • Goodman

  • Heil

  • KeepRite

  • Lennox

  • Luxaire

  • Rudd

  • Tempstar

  • Trane

  • York

Heat Pump Benefits

Benefits of a Heat pump in Ottawa

Ottawa Heat Pump Specials

Save $500 On a New Cold Climate Heat Pump

Heat pumps have the ability to both heat and cool your home and are quickly becoming the new standard for home comfort in Canada. That’s why Francis Plumbing Heating & Cooling is offering you $500 off a new heat pump system until May 31st, 2024.


To help you select the best heat pump system for your home we recommend scheduling a FREE consultation with a Francis Plumbing Heating & Cooling advisor. During the consultation, the advisor will review the following with you:

  • The type of high-efficiency heat pump system that will best fit your home and your family’s home comfort needs 
  • Your budget as well as different financing options and any rebates that may be available 
  • Discuss the different indoor air quality options for improving the overall health of your home and family

Whether you want to replace your current HVAC system with a heat pump that uses less energy, you want to install a hybrid system, you’re looking for HVAC solutions for your ductless home or you’re interested in geothermal heating and cooling – speaking to a professional consultant can help you plan (and budget) for the future.

Schedule a free in-home consultation with a professional comfortable advisor to get start started:

Don’t let a broken heat pump disrupt your home comfort! At Francis Plumbing & Heating, our dedicated team of experts specializes in heat pump repairs. Whether it’s a minor issue or a more complex problem, we have the skills and experience to diagnose and fix it promptly. Trust us to keep your high-efficiency heat pump system running efficiently all year long!

If you are in need of emergency heat pump repairs CALL US NOW! We offer AFTER HOURS EMERGENCY SERVICE AT NOW EXTRA COST!

Just like any mechanical system, heat pumps can encounter problems over time. Regular maintenance and timely heat pump repairs will extend your heat pump’s lifespan. Here are some of the common heat pump repair issues that homeowners may come across:

SymptomPossible CausesRepair
No Cooling AND No HeatingAirflow is restricted.Replace dirty air filter to improve airflow.
Thermostat is set incorrectly.Check that the cooling or heating mode has been selected and it is set to the desired temperature.
System has no power.Check that the appropriate breakers in the electrical panel are switched on.

Check that the emergency switch for the furnace is on.

Check that the power is not turned off at the outdoor disconnect box.

Check that the thermostat is firmly connected to the wall and that its batteries are fresh (if applicable).
Not Enough Cooling OR Not Enough HeatingAirflow is restricted.If you’ve replaced your furnace filter and you still have low airflow consider cleaning your air ducts if it has been a long time.
The outdoor condenser coil is dirty.Clean the outdoor coil. This is a simple maintenance job for an HVAC professional.
The heat pump is low on refrigerant.An HVAC professional will be able to find and solve the refrigerant leak.
Vents are set incorrectly.Ensure all windows and doors are properly sealed and that the appropriate vents are open.
Strange Noises / Lights / Error CodesMechanical failure.Keep notes on the types of sounds, lights or error codes you notice and schedule a professional inspection.
Water Leaks (At or near furnace)Drain is blocked.Check the condensate drain line for clogs or blockages and clear them if necessary.
Pump failure.If you have a separate condensate pump make sure it has electricity and appears to be operational.
Frozen coil.If you see frost at or near the coil or lines above the furnace your coil may be frozen. This is a maintenance job for an HVAC professional.

Experience the peace of mind that comes with our expert heat pump repair services. Whether you’re facing an emergency breakdown or need a routine check-up, our certified technicians are here for you. Our emergency heat pump repair services ensure you stay comfortable even in the most unexpected situations. Don’t wait for heating or cooling issues to worsen—schedule an appointment today and let us restore your heat pump’s performance for year-round comfort.

Why Choose Francis Plumbing And HVAC?


Years Serving Greater Ottawa Region

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Marie-Claude Roy
Marie-Claude Roy
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We used Francis Plumbing & Heating in the fall to replace our hot water tank and furnace in the same week after a friend recommended them. The experience was very smooth, professional, efficient, and the jobs were done on time, cleanly and were well priced. We also just had our air conditioner die in the first heat wave of the season and did not hesitate for a second before calling up Francis Plumbing & Heating. Once again, they delivered with exceptional responsiveness, quality, and value. Every one we've dealt with from that first phone call to receive a quote, to working with admin for payment and scheduling, to the employees in our home doing the installation have been amazing; so polite and friendly, so knowledgeable and helpful, so hardworking and efficient. HVAC and plumbing jobs are never fun because they are inconvenient and tend to cost a lot but Francis Plumbing & Heating Ltd has made our experiences very positive! We 10/10 recommend them.
Laith B.
Laith B.
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Francis Plumbing & Heating has impressed me with their courteous and professional service from initial quote with advice that saved us hundreds of dollars and felt more like a masterclass in heating and ventilation than a sales pitch (thanks Ray) to follow-up communication without pressure from Ray and Jeff, to personal-touch front-office booking and communication, all the way to COVID-19 precautions during installation and obvious pride of workmanship from the technicians involved (Jeff, Ian, and Jordan H). The prices are fair, and competitive. The quality of the workmanship is top-notch. The customer service leaves the impression that Francis Plumbing & Heating is a reputable company is proud of their reputation, but doesn't rest on their laurels, and sees every project as an opportunity to earn your respect and future business.
Arnold Kovacs
Arnold Kovacs
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Francis Plumbing was great! I was able to get the installation just a few days after my quote. Ian and Ray were great during the installation process, and when we discovered an issue with the installation, they were able to find me a suitable alternative and still install it on the same day.
Piper Bernbaum
Piper Bernbaum
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We have used Francis Plumbing & Heating for three years now and have no regrets using them on each and every project. They are a stellar team of professionals I would 100% recommend to anyone looking for work to be done. They helped us on our new home to assess the plumbing, install outdoor faucets, get a new efficient water heater in, and to help us connect all our new appliances. We've had them back for furnace maintenance, new faucets, new toilets, etc. This week they installed a heat pump system for us and helped manage all the work to have an energy assessment for the available rebates. The new heat pump is amazing - quiet, efficient, and functions so well. The team at Francis is always friendly, kind, professional, and careful. They do clean work that is always really well managed, and they clean up fully after all their work. They are a fantastic group who communicates clearly, who let us know our options, and offer great financing too. We would work with no one else.
Siavash G.
Siavash G.
Read More
We had Pat and Kyle E install a ductless heat pump and they did an excellent job. They were fast, resourceful and they consulted us about all the major decisions. I highly recommend Francis Plumbing & Heating for your next home project.

Heat Pump Maintenance
and Protection Plans

Regular HVAC maintenance is essential to keep your high-efficiency heat pump system running at its best. Over time, dust, debris, and wear can reduce the efficiency of the heat pump and cause potential issues. That’s why at Francis Plumbing Heating & Cooling, we offer a comprehensive heat pump maintenance plan. Our skilled technicians will clean, inspect, and fine-tune your heat pump to ensure it operates efficiently and reliably at all times. This will not only extend the life of your heat pump but also save on energy bills and reduce unexpected breakdowns and repairs, giving you peace of mind year-round. Don’t wait for problems to arise, keep your HVAC equipment in top condition with our GOLD Maintenance Plans

With our heat pump maintenance plan, you’ll enjoy hassle-free comfort and cost savings on repairs. Our team will work around your schedule to ensure your heat pump receives the care it deserves. Plus, as part of the plan, you’ll have priority access to our services, so you’ll never have to wait when issues arise. Join our maintenance program today and experience the benefits of a well-maintained heat pump for your home.

air conditioner repair ottawa

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Heat Pump FAQs

A heat pump works by transferring heat from one area to another, providing both heating and cooling to the home. In heating mode, it extracts heat from the outdoor air or from the ground, then uses a compressor to boost that heat to a higher temperature and circulates it throughout your home. In cooling mode, it reverses the process, removing heat from the indoor air and releasing it outside. This versatile system is energy-efficient because it doesn’t generate heat, it simply moves it, making it an eco-friendly choice for year-round temperature control.

Need an Ottawa heat pump installation? Looking for heat pump repairs in Ottawa? Contact Francis Plumbing Heating & Cooling your Ottawa HVAC experts.

A cold climate heat pump is a specialized type of air source heat pump designed for operation in colder climates like those of Canada. Unlike traditional air source heat pumps that can experience reduced efficiency as temperatures drop, cold climate heat pumps are engineered to perform effectively in extremely cold conditions. They are specifically designed to overcome the limitations of traditional heat pumps and continue to provide reliable heating, even in very cold weather. At Francis Plumbing Heating & Cooling we exclusively install cold climate heat pumps that can keep up with the freezing Ottawa winters. 

Hybrid systems are another great option for homes in Canada. These systems pair a heat pump with a high-efficiency natural gas or propane furnace. For most of the year the heat pump runs uninterrupted, however on the very coldest days of the year (when the heat pump is experiencing reduced efficiency) the furnace will take over. These systems are great because homeowners save on utilities bills throughout the year using the heat pump but can rely on the furnace for back up heat when needed. 

Interested in an Ottawa heat pump installation? Looking for a hybrid system in Ottawa? Contact Francis Plumbing Heating & Cooling your Ottawa HVAC experts. 

The cost of buying a new high-efficiency heat pump can vary widely depending on several factors, including the type of heat pump, its capacity, energy efficiency, brand, installation requirements, and the available rebates. It’s crucial to get a quote from reputable HVAC contractor in your area, as they can provide a more accurate estimate based on your specific needs and the characteristics of your home. 

Here are some general price ranges for heat pump costs in Ottawa: 

  • Air source heat pumps cost between $4,000 and $9,000. This category included both central air source heat pumps as well as ductless heat pumps. 
  • Geothermal heat pumps are a larger investment upfront and can cost anywhere between $20,000 and $50,000. This included the cost of excavation and installation of the long pipes into the ground. 

Save with Rebates! The Canada Greener Homes Grant is currently offering homeowners up to $7,100 in rebates when they install a new high-efficiency heat pump and up to $10,000 if you’re upgrading from an oil furnace to a heat pump. – Learn more

Need an Ottawa heat pump installation? Looking for heat pump repairs in Ottawa? Contact Francis Plumbing Heating & Cooling your Ottawa HVAC experts. 

Yes, a ductless heat pump, also known as a ductless mini-split system, can effectively heat an entire house. These systems consist of an outdoor unit and one or more indoor units, typically mounted on walls or ceilings in various rooms. 

The key to heating the entire house with a ductless heat pump is proper sizing and strategic placement of the indoor units. An HVAC professional can assess your home’s layout, insulation, and heating needs to determine the right-sized system and ideal locations for indoor units. 

Interested in installing a ductless heat pump in Ottawa? Contact Francis Plumbing Heating & Cooling your Ottawa HVAC specialists. 

A ductless heat pump is also sometimes called a mini split or a ductless air conditioner.

Interested in installing a ductless heat pump in Ottawa? Contact Francis Plumbing Heating & Cooling your Ottawa heat pump specialists.

A forced air heat pump is a type of heating and cooling system that uses ductwork and an air handler to circulate warm or cool air throughout a home, it is also called a central heat pump. 

Interested in installing a forced air heat pump in Ottawa? Contact Francis Plumbing Heating & Cooling your Ottawa HVAC specialists.

Air-source heat pumps and air conditioners tend to have similar installation and operational costs. However, the current availability of government rebates makes heat pumps a notably more cost-effective choice. Furthermore, when you consider the significant benefits of heating with a high-efficiency heat pump, the decision becomes quite clear. – Learn more 

An HVAC professional can perform a comprehensive assessment of your home to determine whether a heat pump or an air conditioner is the better fit for your needs.

Need an Ottawa heat pump installation? Looking for heat pump repairs in Ottawa? Contact Francis Plumbing Heating & Cooling your Ottawa HVAC experts.

Air source heat pumps (including central heat pumps and ductless heat pumps) typically come with parts warranties ranging from 5 to 10 years, and with proper maintenance, they can last for 12 to 15+ years in the Canadian climate. As the equipment ages, however, repairs become more frequent, and the efficiency of the system may decline compared to newer models, resulting in higher utility costs. Consulting with a knowledgeable HVAC professional is crucial to determine whether repairing or replacing is the best choice for your home and budget. 

Geothermal heat pumps or ground source heat pumps last much longer than any other type of HVAC equipment and provide the highest efficiency available! For more information on these specialized systems give us a call today! 

Need an Ottawa heat pump installation? Looking for heat pump repairs in Ottawa? Contact Francis Plumbing Heating & Cooling your Ottawa HVAC experts.

Ottawa homeowners have distinct HVAC needs driven by the city’s ever-changing weather patterns, ranging from frigid winters to humid summers. Ensuring reliable HVAC systems year-round is paramount to maintaining comfort and energy efficiency. To avoid costly repairs and ensure consistent indoor comfort throughout the seasons, regular HVAC maintenance should be a priority for homeowners in Ottawa.

Have you been searching for “heat pump experts near me”? Look no further than the Ottawa heat pump specialists from Francis Plumbing Heating & Cooling!

In most cases heating with a heat pump will be significantly more energy efficient (and cheaper) than heating with a furnace. This is because when furnaces burn fuel to heat your home a significant portion of the energy produced is lost through the chimney. Heat pumps, on the other hand, are an entirely electric system meaning nearly all the energy produced goes directly to heating your home. 

Extremely cold temperatures can decrease the efficiency of heat pumps, however, modern cold climate heat pumps have been specifically designed to overcome this issue. A hybrid heat pump system is another great option for homes in colder climates, combining an electric heat pump with a traditional gas furnace. The heat pump operates in milder weather conditions, while the furnace serves as a backup during colder periods. Automatic switching between the two is based on outdoor temperatures or a predefined balance point. This hybrid approach uses the heat pump to reduce your heating costs for most of the year, and the furnace to provide peace of mind during extreme weather.

Looking for the best heat pump repairs in Ottawa? Contact Francis Plumbing Heating & Cooling your Ottawa heat pump specialists.

The best heat pump is the one that perfectly fits your home! There are several questions that need to be considered when making this decision. 

  • Are there cold winters where you live? 
  • How big is your home? 
  • Does your home have ductwork? 
  • Do you want a smart thermostat? 
  • What warranties or government rebates is the model eligible for? 

An HVAC professional can also help you answer all these questions and select the best heat pump for your home. 

Looking for the best heat pump repair services in Ottawa? Contact Francis Plumbing Heating & Cooling your Ottawa heat pump specialists.

Heat Pump Resources