GOLD Terms and Conditions - Francis Plumbing

GOLD Terms and Conditions

GOLD Terms and Conditions

GOLD MEMBERSHIP MAINTENANCE PLAN AGREEMENTGold Maintenance Plan

See https://francisplumbing.com/maintenance-plan/ for the plan outline and what is included in our GOLD Membership Maintenance Plans.

TERMS AND CONDITIONS

Duration, Renewals, Cancel ability, Transfers and Refunds:

This agreement is considered a binding contract and is valid for a 12 month period. It will renew automatically. The customer will be given 30 days’ notice by email prior to the renewal and has the right to cancel the agreement at any time by giving Francis Plumbing & Heating 30 days’ notice in writing. If maintenance has already been performed remaining balance of the annual plan is due in full upon cancellation.

Francis Plumbing and Heating reserve the right to not offer an agreement to any customer or to not renew an agreement for any customer. If a customer cancels an agreement there will be no refund (if the maintenance has not been done for this membership calendar year then no balance owing by the customer).

A customer who is moving may transfer an agreement to their new home provided it is within Francis Plumbing and Heating’s normal service area and upon approval by Francis Plumbing and Heating.

Failure to have the maintenance completed within 24 months of signing up or within 24 months from the annual renewal date will result in the loss of the pre-paid maintenance. Francis Plumbing & Heating will make multiple attempts to book the maintenance annually (via email or phone or both) but takes no responsibility if the customer does not respond to emailed or phoned requests. Customer is to notify Francis Plumbing & Heating if there is a change in email address or phone number to maintain communications in regards to this GOLD Membership Maintenance Plan.

Qualifying Equipment:

Only approved residential equipment installed in a residential home qualifies for the “GOLD” Membership Maintenance Plan Agreement. Specifically only natural gas and electric furnaces less than 150,000 BTUH, air handlers, split system heat pumps / air conditioners less than 6 tons nominal capacity, duct free split system heat pumps / air conditioners less than 3.5 tons nominal capacity, split ductless systems (1 plan per head is required), Natural gas fire places less than 55,000 BTUH capacity, natural gas under fired storage type water heaters with less than 50,000 BTUH capacity, natural gas tankless water heaters and hot water boilers less than 250,000 BTUH, flow through and drum style humidifiers, HRV and ERV with less than 300 CFM capacity.

Please note that equipment that is not easily accessible (roof top units, difficult to reach wall hung units over stair cases or in crawl spaces) will not qualify for GOLD maintenance plans.

Excluded Equipment:

Oil fired equipment & commercial application of equipment is excluded from our plans. Gas logs, Conversion burners, window or sleeve heat pumps/air conditioners, package terminal air conditioners, and roof top equipment are NOT eligible for the GOLD Membership Maintenance Plan Agreement. All equipment must be installed within our normal service areas.

Equipment installed in attics or in difficult to access areas are excluded from our plans. Equipment that is not accessible without lifts or extension ladders is excluded from our plans as additional labour (technician) is required as per WSIB safety regulations.  The customer must supply reasonable access (as defined in the current gas code) to all covered equipment.

Repairs Recommended during a Precision Tune-Up (Annual Maintenance):

Any repairs recommended by Francis Plumbing and Heating during a precision tune-up (maintenance) must be completed at that time. The cost of these repairs will be quoted to and authorized by the customer prior to any of these repairs being initiated. In the case of a Precision Tune-Up or a “GOLD Membership” Maintenance, the customer will be responsible for the cost of the repairs. If a customer is unwilling or unable to authorize said recommended repairs, then any equipment failures that occur as a result of said repairs not being done would not be covered by the 30-day diagnostic warranty.

Precision Tune-Up / Maintenance:

A Precision Tune-Up (annual maintenance) is on ONE single piece of equipment and includes a systematic and thorough inspection of the equipment to determine that it is working safely, reliably and efficiently. It is paid for by the customer through this GOLD Membership maintenance plan agreement. The only monetary benefit included with the Precision Tune-Up is a 30-day diagnostic warranty i.e. if the piece of equipment should fail within the 30-day period following the Precision Tune-Up then Francis Plumbing and Heating would return and diagnose the problem at no diagnostic charge to the customer.  All repairs required would be quoted and charged at the regular (or overtime) rates less the GOLD discounts as outlined.

30 Day Diagnostic Warranty:

After the GOLD maintenance is completed by our company there is a 30 day diagnostic warranty coverage – meaning that if there are any issues with that one specific piece of equipment within 30 days from our GOLD Maintenance being performed, we will provide a diagnostic on that equipment at no charge. This excludes any actual repairs if applicable and only covers the diagnostic fee itself. Emergency after hours fees are not included in this warranty. External components that are not part of the actual equipment are also not included in this warranty (such as pumps, valves, venting, etc.)

GOLD Membership Maintenance Agreement:

This agreement would include a Precision Tune-Up (annual maintenance) for each piece of equipment covered. Each piece of equipment would then be covered by an individual 30-day diagnostic warranty based on when the individual Precision Tune-Up was done on any one particular piece of equipment.

In addition to the above, all pieces of equipment covered by the agreement would receive: priority scheduling on a request for service, a 15% discount off of the regular daytime service rate (plumbing, HVAC or hydronics), and the customer would receive a 5% discount off of our regular prices for any piece of equipment (covered by the plan) that they chose to replace and 5% discount on any plumbing or hydronic renovations (backwater valves, new bathrooms, kitchen renovations, new radiators, new radiant floor heating, etc.)

Disclaimer:

Although all care is taken when performing services (including annual maintenance) the homeowner is aware that older existing components or parts can potentially break or fail when being serviced or maintained (there is no way to perform the requested services or maintenance without touching these components or parts) and thus the homeowner accepts full responsibility/liability for these parts should they become nonfunctional due to the services/maintenance being performed on the equipment, parts or components.

Future Changes to the Terms and Conditions:

Francis Plumbing and Heating may make changes to the above terms and conditions. When we make changes, they will not apply to the existing agreement but would apply to the renewal. We will always notify you of any changes when we notify you of your renewal.  Our website will include GOLD Membership Maintenance Plan terms and conditions updates as applicable.

Limits of Liability:

Francis Plumbing and Heating accept no liability for consequential damage.  Component repair or replacement is at the sole discretion of Francis Plumbing and Heating.  If we are unable to repair your equipment for any reason (such as, but not limited to, lack of availability of parts or where we feel the equipment is too old and at risk of further failure) then our sole obligation is to terminate this plan.

Buyers Right To Cancel:

You may cancel this contract from the day you enter into this contract until 10 days after you receive a copy of the contract. Francis Plumbing and Heating supports the Buyers Right to Cancel under the Consumers Protection Act 2002.

You can cancel your plan whenever you like (please note that if you have the maintenance performed BEFORE the annual payment is paid in full you will be required to pay the remaining balance at time of cancellation, if you have not had the maintenance done then your payments will stop when you cancel and you owe nothing else) – there are NO cancellation fees applicable to this plan beyond the cost of the maintenance. If the Plan is pre-paid in full upon cancellation you have 24 months to use the pre-paid maintenance before it is voided. There are no refunds on these plans.

Updated: April 7, 2022