We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.
We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.
What Information Do We Collect?
When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
Personal Information You Choose to Provide:
When you register for any of our products, services or newsletters you will provide us information about yourself.
Credit Card Information
We do accept limited types of credit cards for services rendered – if you choose to avail of our services, you may need to give personal information and authorization to obtain information for various credit services. For example, you may need to provide the following information:
- Mailing address
- Email address
- Credit card number, expiration date and security code on back
- Name on credit card
- Credit card billing address
- Business and home phone number
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customize our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.
Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.
Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.
What Are Cookies?
How Do We Use Information We Collect from Cookies?
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.
Sharing and Selling Information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested. We protect your privacy just as if it were our own.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.
How do you Safeguarding Personal Information?
We respect the privacy of our customers and website visitors and internet users and will protect that privacy as vigorously as possible. Personal information is stored in electronic and physical files that are secure. Security measures include secure locks on filing cabinets and using industry standard techniques such as firewalls, encryption, intrusion detection and restricted access to computers. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while Francis Plumbing & Heating strives to protect personal information, it cannot ensure or warrant the security of any information transmitted to it or received from it electronically.
This is especially true for information transmitted via e-mail. We have no way of protecting that information until it reaches us. Once a transmission is received Francis Plumbing & Heating makes its best efforts to ensure its security on its servers. Internally, access to personal information is restricted to employees who need access to the information in order to do their jobs. These employees are limited in number and are knowledgeable about and committed to our privacy policies.
Is the information on This Website Accurate?
The information is believed to be accurate, complete and current when posted but we cannot guarantee that it will remain accurate or complete or that it will be current at all times. Francis Plumbing and Heating are not responsible for direct, indirect, special or consequential damages regardless of the cause, arising out of the use of this website.
Information which includes all facts, data and other information, collectively the “information” in the pages of this website is of a general nature, is intended only for informational purposes, is subject to change without notice, and is NOT intended to be relied on by visitors as binding legal advice on any particular matter.
Francis Plumbing and Heating reserve the right to perform statistical analysis of aggregated user behavior and characteristics, in order to measure interest in and use of the various sections of its site so as to improve design and navigation and to gather information for marketing purposes. Only aggregated data from these analyses, not individual data, will be used for this purpose.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
Copying Information from This Website
The information and images on this Website are the sole property of Francis Plumbing & Heating and/or we have received permission to use such information and images on our site. We encourage the sharing of this information through links to our website only and do not give permission to post any content from our site to any other website or social media site without our express written permission. To request permission contact our office.
Our Commitment To Data Security:
Please note that your information will be stored and processed on our computers in Canada. The laws on holding personal data in Canada may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
A Special Note About Children
Children are not eligible to use our services unsupervised and we ask that children (under the legal age of 19 in Ontario) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.
Acquisition or Changes in Ownership
In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.
Personal closing note from the owner
“I hate spam and find it offensive to receive unsolicited emails daily and I assume everyone else shares these very same feelings. Therefore, you can rest assured that your information will be kept in the strictest of confidence. That we will treat your privacy as if it were our own and if at some point you no longer wish to be contacted, you simply opt-out or notify us by email and all efforts will be made to see to it that your name is removed from our database and from further contact. This is my personal promise to you.”