Effective Date: December 19, 2024

Francis Plumbing Heating & Cooling (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your information. By using our website or services, you agree to the terms outlined below.

We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.

We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use, and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices, and our customers’ needs.

Information We Collect

We collect the following types of information:

1. Personal Information:
   • Name, address, phone number, and email address when provided via forms, scheduling requests, or communications with us.
   • Registration information for products, services, or newsletters.
   • Credit card information for services rendered, including:
     • Name
     • Mailing address
     • Email address
     • Credit card number, expiration date, and security code
     • Name on credit card
     • Credit card billing address
     • Business and home phone numbers
2. Usage Data:
   • Information about how you use our website, including your IP address, browser type, and interaction with pages.
   • Information gathered through cookies and Web server logs, including the date and time of visits, the pages viewed, time spent at our website, and the websites visited before and after our website.
3. Communication Data:
   • Information exchanged via text messages, emails, or calls, including customer inquiries, service requests, and feedback.

How We Use Your Information

Your information is used to:

1. Provide and manage services, such as scheduling and confirming appointments.
2. Send updates about your requests or services.
3. Inform you of promotions, offers, or relevant updates.
4. Enhance and improve our website and customer experience.
5. Comply with legal obligations or resolve disputes.
6. Administer our business activities and improve our content and service offerings.

Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.

Sharing of Information

We do not sell or share your personal information with third parties for marketing purposes. We may share information:

1. With service providers essential to our business operations (e.g., payment processors, scheduling platforms).
2. When required by law or to protect our rights.
3. On an aggregate basis for statistical purposes, ensuring that no personally identifiable information is disclosed.

Customer Consent

We only collect, use, and share your information with your consent, as required by law. By providing your phone number or other contact details, you consent to:

1. Receiving messages related to service updates, scheduling, or promotions.
2. Message frequency, which may vary but is typically up to 2 messages per week.

Opt-Out Instructions

You have the right to opt out of our messaging campaigns at any time. To opt out:

1. Text STOP: Reply “STOP” to any of our messages to unsubscribe.
2. Contact Us: Email marketing@francisplumbing.com or call (613)224-0041 for assistance.

Opting out will stop all non-essential communications. Transactional messages related to active service requests may still be sent.

Safeguarding Personal Information

We respect the privacy of our customers and website visitors and protect that privacy as vigorously as possible. Personal information is stored in electronic and physical files that are secure. Security measures include secure locks on filing cabinets and using industry-standard techniques such as firewalls, encryption, intrusion detection, and restricted access to computers. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure.

Internally, access to personal information is restricted to employees who need access to the information to do their jobs. These employees are knowledgeable about and committed to our privacy policies.

Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

• Email: marketing@francisplumbing.com
• Phone: (613)224-0041
• Address: 894 Boyd Ave, Ottawa, ON K2A 2E3

Terms & Conditions

Effective Date: December 19, 2024

By using our website or services, you agree to these Terms & Conditions (“Terms”).

Messaging Terms

1. Brand Name: Francis Plumbing Heating & Cooling.
2. Types of Messages: You may receive messages related to:
   • Appointment confirmations and updates.
   • Service notifications and reminders.
   • Promotions and offers.
   • Customer satisfaction surveys.
3. Message Frequency: Message frequency varies but will not exceed 2 messages per week unless specifically requested by the customer.
4. Message and Data Rates: Standard message and data rates may apply as per your mobile carrier’s terms.

Help and Opt-Out

1. HELP Information:
   • Text “HELP” to receive assistance or contact our support team at marketing@francisplumbing.com or (613)224-0041.
2. Opt-Out Information:
   • Text “STOP” to unsubscribe from promotional and non-essential messages.

Accessibility

These Terms & Conditions are accessible via our website, linked from the Privacy Policy, and included in messaging CTAs.

Updates to this Policy

We may update this Privacy Policy and Terms & Conditions from time to time. Changes will be effective when posted on our website.

Agreement

By using our website or services, you acknowledge and agree to this Privacy Policy and Terms & Conditions. For further details, contact us using the information above.

Call to Action (CTA) Disclosure

1. Brand Name: Francis Plumbing Heating & Cooling.
2. Types of Messages: Customers may receive messages related to:
   • Scheduling and service requests.
   • Updates about their request.
   • Promotions and offers.
3. Message Frequency Disclosure: Message frequency varies but typically includes up to 2 messages per week.
4. Message and Data Rates Disclosure: Standard message and data rates may apply.
5. Help Information: Customers can text “HELP” for assistance or contact [Insert Email Address].
6. STOP/Opt-Out Information: Customers can text “STOP” to opt out of messaging.