LOCKDOWN NOTICE UPDATE - Francis Plumbing

LOCKDOWN NOTICE UPDATE

LOCKDOWN NOTICE UPDATE

APRIL 19, 2021 – YES WE ARE OPEN FOR BUSINESS!

Here is the latest news about our services during this current lockdown which at this time is anticipated to end May 20, 2021.

ESSENTIAL:

Essential Services will continue to be provided for the following

  • Plumbing (repairs and all plumbing services)

Installations, Sales, Repairs and Maintenance on the following:

  • Heating (boilers, furnaces, heat pumps, etc.)
  • Cooling (air conditioning, split ductless, heat pumps, etc.)
  • Water Heating (water heaters and tankless)
  • Water Purification (RO systems and whole home systems)

NON-ESSENTIAL:

The following are considered non-essential so will not be offered until the lockdown has been lifted. We would be happy to add your information to our wait list and we will call you back just as soon as we can resume these services.

  • Gas BBQ gas lines or hookups
  • Gas firepit gas lines or hookups
  • Gas pool heater gas lines or hookups

If you have any questions about our services we would be happy to speak with you about it.

 

REVISED SAFETY POLICY:

We believe the public has the right to know what safety procedures we have in place so here is our complete company pre-screening and safety information that all our employees are required to follow each day.

PRE-SCREENING EMPLOYEES DAILY

All employees are required to answer pre-screening questions before reporting to work each morning.

  1. Does anyone in the home have the following new or worsening symptoms?
    • Fever or chill
    • Cough or barking cough (croup)
    • Shortness of breath
    • Sore throat
    • Difficulty swallowing
    • Decrease or loss of smell or taste
    • Pink eye
    • Runny or stuffy/congested nose (not allergy related)
    • Headache (unusual, long lasting not related to tension-type headaches or chronic migraines)
    • Digestive issues (nausea, vomiting, diarrhea, stomach pain)
    • Muscle aches that are unusual
    • Extreme tiredness (unusual fatigue, not related to depression, insomnia, thyroid dysfunction, or other known causes or conditions already existing)
    • Falling down often (for older people)
  2. Has a Doctor, Health Care provider or Public Health unit told you that you should currently be isolating (staying at home)?
  3. In the last 14 days, have you been identified as a “close contact” of someone who currently has Covid-19?
  4. In the last 14 days, have you received a COVID alert exposure notification on your cell? (if you already went for testing and got a negative result answer no)
  5. Have you or anyone you live with travelled outside of Canada? (or visited a high-risk hot spot like Montreal or Toronto)
  6. Is anyone you live with currently experiencing any new Covid-19 symptoms and/or waiting for test results after experiencing symptoms?
  7. Is anyone in the home elderly or have a compromised immune system that requires special care?

Answers to these questions are documented and kept in the employees records.

If any of the answers to the above questions 1-6 are yes  – the employees are required to notify management and remain at home until a covid test has been performed and negative test results have been received and supplied to the office.

If the answer to question 7 is yes – employee is only allowed to work in restricted conditions or with no exposure to customers or fellow staff.

OFFICE POLICY

A UV light and special air filtration system has been installed on our HVAC equipment to reduce any air born viruses (up to 98%) from spreading through our building.

Only office staff and management is allowed upstairs in our main offices. Face masks are required and the office has been set up to minimize exposure with barriers installed as applicable with limited capacity in each room.

Technicians and estimators are only allowed downstairs in our main offices. Face masks are required at all times and the boardroom has been set up to minimize exposure with barriers installed as applicable with limited capacity in each room.

Washrooms are restricted to employees only and are disinfected frequently throughout the day.

PRE-SCREENING CUSTOMERS

Before any booking for services is confirmed, pre-screening is performed.

  1. Does anyone in the home have the following new or worsening symptoms?
    • Fever or chill
    • Cough or barking cough (croup)
    • Shortness of breath
    • Sore throat
    • Difficulty swallowing
    • Decrease or loss of smell or taste
    • Pink eye
    • Runny or stuffy/congested nose (not allergy related)
    • Headache (unusual, long lasting not related to tension-type headaches or chronic migraines)
    • Digestive issues (nausea, vomiting, diarrhea, stomach pain)
    • Muscle aches that are unusual
    • Extreme tiredness (unusual fatigue, not related to depression, insomnia, thyroid dysfunction, or other known causes or conditions already existing)
    • Falling down often (for older people)
  2. Has a Doctor, Health Care provider or Public Health unit told you that you should currently be isolating (staying at home)?
  3. In the last 14 days, have you been identified as a “close contact” of someone who currently has Covid-19?
  4. In the last 14 days, have you received a COVID alert exposure notification on your cell? (if you already went for testing and got a negative result answer no)
  5. Have you or anyone you live with travelled outside of Canada? (or visited a high-risk hot spot like Montreal or Toronto)
  6. Is anyone you live with currently experiencing any new Covid-19 symptoms and/or waiting for test results after experiencing symptoms?
  7. Is anyone in the home elderly or have a compromised immune system that requires special care?

If anyone answers yes to any of the questions 1 through 6 above the appointment will be booked 14 days after the date the call is received or upon copy of negative covid-19 test results. In a no heat emergency portable heaters will be dropped off at their front door until it is safe to enter the premises to provide services.

If the customer choses not to get the test – at the end of the 14 days the questions will be asked again and if the answers are still yes and the risk is still high the appointment will be rescheduled for another 14 days later.

At no point are our technicians or estimators to enter into a home under actual quarantine.

Anyone who answers yes to question #7 additional safety precautions are required:

  • The compromised person is required to remain in a different part of the house for the duration of our services (to avoid our service technicians, installers or estimators)
  • The compromised person is requested to avoid the area where our technicians have worked for at least 3 hours after our technicians leave just to make sure there is nothing airborne left in the room.
  • Technicians & Estimators are to work with masks and full face shields on (they cannot be removed while working)
  • Like ALL our service calls Technicians & Estimators are required to disinfect everything they touch to the best of their abilities upon completion

PRE-BOOKING INSTRUCTIONS:

Homeowners are now requested by phone to perform the following before our technician arrives – they also receive an email the day before and another email when the technician is on their way again reminding them again of these steps.

  1. Disinfect all door knobs, stair case railings, and any thing the homeowner needs us to touch (example: thermostat, furnace cover, toilet, faucet, etc.)
  2. Vacate the area where the work is to be done at least 3 hours prior to our technicians’ arrival (example: if we are working on a furnace all occupants in the home avoid the basement for at least 3 hours prior to our arrival).
  3. Comply with minimum social distancing (minimum 6 feet) from our technician at all times and ideally the occupants remain in a different room to minimize exposure to and from our technician (for their safety and ours).

ESTIMATING:

Estimators will continue providing quotes as safely as possible following the same procedures as our technicians. Phone quotes (rough price range not an exact price) will be provided to homeowners who do not want anyone in their homes or have answered yes to any questions of our safety pre-screening questionnaire.

TECHNICIANS & ESTIMATORS ARE REQUIRED TO WEAR SAFETY PROTECTION GEAR:

  • mask (medical face mask or N95 mask as risk warrants)
  • safety goggles or glasses
  • full face shield in high-risk homes or as risk warrants in addition to mask
  • disposable gloves
  • disposable shoe covers (if it is safe to wear them)

Additional Safety supplies that must be in every service van:

  • Disinfectant spray (or disinfectant wipes when they can be obtained)
  • hand sanitizer (1 small bottle for your truck, 1 pocket pen size to wear on your person)
  • medical or KN95 face masks
  • box of tissue
  • box of disposable gloves
  • box of disposable shoe covers
  • paper towels
  • small garbage bags (for disposal of bio-hazards, paper towels, wipes, gloves, etc.)
  • plastic disposable drop cloths (optional – you can also use full size garbage bags)
  • hand lotion – to use after hand sanitizing

UPON ARRIVING AT A CUSTOMER’S HOUSE:

  • Gear up with mandatory safety protection gear (PPE)
    • Mask
    • Goggles or glasses
    • Full face shield
    • Disposable gloves
  • Bring the following with you:
    • disinfectant wipes (or disinfectant spray and paper towels)
    • pocket pen size hand sanitizer (keep it on you at all times)
    • small garbage bag (for bio-hazard disposals)
    • plastic drop cloth or large garbage bag (to put your tool box and tools on)
    • bring disposable shoe covers with you (put on in the doorway before you step in to avoid tracking virus on your shoes or tracking dirt into the customers home)
  • Ring or knock (disinfect after you touch anything)
  • Stand back 6 feet and wait for door to be answered
  • If it doesn’t feel safe DO NOT ENTER!
    • notify the customer & office

WHEN YOU ENTER A HOME:

  • Remind customer about social distancing requesting that they maintain safe distance (minimum 6 feet)
    • They should already know this – but it is prudent to remind them again.
  • Put on disposable shoe covers as you step in the door (if safe to do so)
  • When you enter, you are going to disinfect any equipment or fixture you are working on before starting to work just to minimize your personal exposure (such as thermostat, furnace cover, faucet, drain pipe, whatever it is you are going to work on).
  • Lay a disposable drop cloth or large garbage bag on the floor as a barrier between your tools and the customer’s floor
  • As you pull tools out of your bag wipe them off with disinfectant wipes (or disinfectant spray and paper towels) before returning it to your tool bag. If you set tools down – be sure to set them on your drop cloth or garbage bag so they don’t come in contact with the floor or other surfaces.
    • Dispose of any used wipes or paper towels into your small garbage bag for bio-hazards.
  • When you complete the work – disinfect every surface you touched to minimize the customers exposure to you
    • Again, dispose of any used wipes or paper towels into your small garbage bag for bio-hazards.
  • Disinfect tools before putting them back in your bag
    • Again, dispose of any used wipes or paper towels into your small garbage bag for bio-hazards.
  • Place drop cloth/garbage bag that was on the floor in small garbage bag for disposal – (your gloves and shoe covers will also go in this small bag later).
  • Document how payment is to be processed (they will get an email copy of your invoice as soon as you click complete) ask homeowner to read credit card number if paying by Visa or MasterCard – don’t touch their card unless there is no other choice – if you touch their credit card be sure to disinfect your hands and the card before handing it back to the owner.
  • For signatures – give homeowner the sealed and sterilized company pen with nib for signing on your cell phone (they keep the pen).
    • Disinfect your phone before you hand it to the customer to sign
    • Disinfect your phone when you get it back and before you put it back in your phone holder.
  • When you step outside the front door remove shoe covers and put in the small garbage bag for disposal

RETURNING TO YOUR TRUCK

  • Open the back of truck (never the front door until you have completed your disinfectant process).
  • Do NOT remove your gloves or face mask yet – you will disinfect your tools first.
  • Before putting your tool box in the truck, wipe it down with disinfectant wipes or disinfectant spray
    • Again, dispose of any used wipes or paper towels into your small garbage bag for bio-hazards.
  • Remove full face shield or goggles and clean with disinfectant wipes – followed by glass cleaner if the wipes leave it smudged. Hang face shield or goggles in its proper storage place in the truck.
  • Disinfect the door handles on the truck and dispose of disinfectant wipes in small garbage bag for bio-hazards.
  • Remove mask and add to the small garbage bag for bio-hazards
  • Remove gloves and carefully add to small garbage bag for bio-hazards
  • Close garbage bag and put in large garbage bag in your truck so it is double sealed
  • Wash hands with hand sanitizer before touching your driver door.
  • Once back inside you truck use hand lotion to reduce the risk of cracked dry hands that can lead to bleeding

WHEN GASING UP YOUR SERVICE VAN:

  • Maintain safe social distancing at all times & wear a mask
  • Use disposable gloves when touching gas pump and key pads for payment
    • Dispose of gloves in small garbage bag or in waste basket supplied by gas station
  • Wash or use hand sanitizer before touching door handle to get back inside truck

WHEN USING FAST FOOD DRIVE THROUGHS:

Ideally bring your own lunch – it is the safest meal but if you must use a drive through or take out:

  • Maintain safe social distancing at all times
  • If you are in a drive through wear a mask while talking to anyone through the window.
  • Use Q-tips or wear gloves to touch key pads for payment if necessary – tap whenever it is accepted
  • Minimize touching containers by removing the food with a napkin or tissue and putting it on your own paper towels (you should have a clean role of paper towels in the front of your truck for this purpose and for cleaning your space as needed).
    • Dispose of containers in small garbage bag or in waste basket if one is available in drive through
  • If you can’t remove food from container (such as with soup) use a clean paper towel to hold the container with
  • Use hand sanitizer to clean your hands before you eat
  • Upon finishing dispose of everything in your small garbage bag
  • Use hand sanitizer when done eating
  • Use hand lotion to help protect hands from drying out and cracking which can cause bleeding.

 

MEALS AND BEVERAGES DURING WORK HOURS:

  • Do NOT eat or drink in customers homes to avoid exposing your mouth while on the jobsite
  • Only eat or drink in your truck where you know it has been properly cleaned
  • After eating dispose of any waste then use hand sanitizer again
  • Use hand lotion after hand sanitizer to help protect hands from drying out and cracking which can cause bleeding.
  • Be sure to stay hydrated as this helps your immune system function properly

 

AT THE END OF THE DAY:

  • put on disposable safety gloves
  • clean and wipe down truck completely
  • dispose of wipes, paper towels, gloves and mask in small garbage bag for bio-hazards
  • tie off garbage bag and put in large garbage bag (the large bag should be full of the small bio-hazard bags individually tied off inside it ready to be disposed).
  • Lock up truck
  • wash hands with hand sanitizer
  • Use hand lotion to help protect hands from drying out and cracking which can cause bleeding.

 

AT HOME AFTER WORK (Recommendations):

  • When you go in your home remove shoes
    • have a separate place for your work shoes where they are not in contact with anyone else’s shoes like in the garage
  • Put your clothes in a separate bag for laundry and close it (a plastic tub with a lid works great for this)
  • SHOWER BEFORE YOU TOUCH ANYONE OR ANYTHING IN YOUR HOME (the hugs can wait – after all the only reason you work is to be able to provide for your wonderful family – protect them first)
  • When doing laundry wear safety gloves and wash hands immediately after handling dirty laundry.
  • Use hand lotion after washing hands to protect hands from drying out and cracking which can cause bleeding.

 

ALL EMPLOYEES – NOTIFY OFFICE IMMEDIATELY:

  • If you or anyone in your home starts to experiences any symptoms as listed in our Covid Pre-Screening Questionnaire
  • If you are unable to sleep the night before (you cannot safely drive tired)
  • If the stress is getting to you and you need time off

 

YES WE ARE OPEN FOR BUSINESS

As you can see by our policies above we have taken every known to us precaution we can to make sure our employees and customers all remain healthy and safe during this pandemic.

At Francis Plumbing & Heating we take serving our community very seriously and safety always comes first!

If you have any suggestions to improve our existing policy please let us know.

 

Have questions?  Let us know.