ELITE MAINTENANCE PLAN AGREEMENT
TERMS AND CONDITIONS
NOTICE: We are phasing out Elite Plans in exchange for GOLD Membership Maintenance Plans that include more benefits to homeowners. Customers who have an Elite Plan with us will automatically be transferred over to our Gold Plan by the end of 2022.
This page will be deactivated once all our existing Elite customers have been transferred to our Gold Plans.
Duration, Renewals, Cancel ability, Transfers and Refunds:
This agreement is considered a binding contract and is valid for a 12 month period. It will renew automatically. The customer will be given at least 30 days’ notice prior to the renewal and has the right to cancel the agreement at any time by giving Francis Plumbing & Heating 30 days’ notice in writing after the initial 12-month term. Francis Plumbing and Heating reserve the right to not offer an agreement to any customer or to not renew an agreement for any customer. If a customer cancels an agreement there will be no refund (and also no balance owing provided the maintenance has not be done for that 12-month term).
A customer who is moving may transfer an agreement to their new home provided it is within Francis Plumbing and Heating’s normal service area and upon approval by Francis Plumbing and Heating.
Failure to have the maintenance completed within 24 months of signing up or within 24 months from the annual renewal date will result in the loss of the pre-paid maintenance. Francis Plumbing & Heating will make multiple attempts to book the maintenance annually (via email or phone or both) but takes no responsibility if the customer does not respond to emailed or phoned requests. Customer is to notify Francis Plumbing & Heating if there is a change in email address or phone number to maintain communications in regards to this Elite Maintenance Plan.
Only approved residential equipment installed in a residential home qualifies for the “Elite” Maintenance Plan Agreement. Specifically only natural gas and electric furnaces less than 150,000 BTUH, air handlers, split system heat pumps / air conditioners less than 6 tons nominal capacity, duct free split system heat pumps / air conditioners less than 3.5 tons nominal capacity, split ductless systems (1 plan per head is required), Natural gas fire places less than 55,000 BTUH capacity, natural gas under fired storage type water heaters with less than 50,000 BTUH capacity, natural gas tankless water heaters and hot water boilers less than 250,000 BTUH, flow through and drum style humidifiers, HRV and ERV with less than 300 CFM capacity.
Oil fired equipment & commercial application of equipment is excluded from our plans. Gas logs, Conversion burners, window or sleeve heat pumps/air conditioners, package terminal air conditioners, and roof top equipment are NOT eligible for the Elite Maintenance Plan Agreement. All equipment must be installed within our normal service areas. Equipment installed in attics is excluded from our plans. The customer must supply reasonable access (as defined in the current gas code) to all covered equipment.
Repairs Recommended during a Precision Tune-Up (Annual Maintenance):
Any repairs recommended by Francis Plumbing and Heating during a precision tune-up must be completed at that time. The cost of these repairs will be quoted to and authorized by the customer prior to any of these repairs being initiated. In the case of a Precision Tune-Up or an “Elite” Maintenance, the customer will be responsible for the cost of the repairs. If a customer is unwilling or unable to authorize said recommended repairs, then any equipment failures that occur as a result of said repairs not being done would not be covered by the 30-day diagnostic warranty.
Precision Tune-Up / Maintenance:
A Precision Tune-Up (annual maintenance) is on ONE single piece of equipment and includes a systematic and thorough inspection of the equipment to determine that it is working safely, reliably and efficiently. It is paid for by the customer through this maintenance plan agreement. The only monetary benefit included with the Precision Tune-Up is a 30-day diagnostic warranty i.e. if the piece of equipment should fail within the 30-day period following the Precision Tune-Up then Francis Plumbing and Heating would return and diagnose the problem at no diagnostic charge to the customer. All repairs required would be quoted and charged at the regular (or overtime) rates less the Elite discounts as outlined.
Elite Maintenance Agreement:
This agreement would include a Precision Tune-Up (annual maintenance) for each piece of equipment covered. Each piece of equipment would then be covered by an individual 30-day diagnostic warranty based on when the individual Precision Tune-Up was done on any one particular piece of equipment.
In addition to the above, all pieces of equipment covered by the agreement would receive: priority scheduling on a request for service, a 15% discount off of the regular daytime rate, and the customer would receive a 5% discount off of our regular prices for any piece of equipment (covered by the plan) that they chose to replace.
Although all care is taken when performing services (including annual maintenance) the homeowner is aware that older existing components or parts can potentially break or fail when being serviced or maintained (there is no way to perform the requested services or maintenance without touching these components or parts) and thus the homeowner accepts full responsibility/liability for these parts should they become nonfunctional due to the services/maintenance being performed on the equipment, parts or components.
Future Changes to the Terms and Conditions:
Francis Plumbing and Heating may make changes to the above terms and conditions. When we make changes, they will not apply to the existing agreement but would apply to the renewal. We will always notify you of any changes when we notify you of your renewal. Our website will include Elite Maintenance Plan terms and conditions updates as applicable.
Limits of Liability:
Francis Plumbing and Heating accept no liability for consequential damage. Component repair or replacement is at the sole discretion of Francis Plumbing and Heating. If we are unable to repair your equipment for any reason (such as, but not limited to, lack of availability of parts or where we feel the equipment is too old and at risk of further failure) then our sole obligation is to terminate this plan.
Buyers Right To Cancel:
You may cancel this contract from the day you enter into this contract until 10 days after you receive a copy of the contract. Francis Plumbing and Heating supports the Buyers Right to Cancel under the Consumers Protection Act 2002. Additional details have already been provided above with regards to cancelling your contract.
Updated: August 17, 2020