Elite Service Agreement Maintenance Plan - Francis Plumbing

Elite Service Agreement Maintenance Plan

Francis Plumbing offers so much more than just plumbing. We provide ongoing maintenance and annual service to your most important home equipment with these available maintenance plans:

  • Furnace Maintenance Plans
  • Air Conditioner Maintenance Plans
  • Air Handler Maintenance Plans
  • Space / Wall Heaters Maintenance Plans
  • Boiler Maintenance Plans
  • Gas Fireplace Maintenance Plans
  • Water Heater Maintenance Plans
  • Tankless Water Heater Maintenance Plans
  • HRV Maintenance Plans
  • Heat Pump Maintenance Plans
  • Split Ductless AC Maintenance Plans

These maintenance plans save you money, caring for the equipment that needs annual service anyway to maintain efficiencies, reduce operating costs, and keep your equipment in good working condition in addition to making YOU a priority!

What is an Elite Service Agreement (Maintenance Plan)?

First, let’s define a service agreement.  It is NOT an insurance program or extended warranty, similar to what the consumer electronics big box stores offer.  It is real maintenance work, discounted because it is pre-purchased and scheduled during slow periods.

We call it Elite – because when you sign up you become Elite, our priority class customer who deserves Elite treatment!  The Elite agreement builds that relationship with you where you get special Elite privileges for your equipment for the duration of the agreement.

We get to know you by name and provide for you throughout the years just like it was done 80 years ago when our grandfather started this company, back in the days when milk was still delivered to your door step each morning.

You aren’t an account number to us – and you aren’t just a customer – you are our neighbour (not a stranger) and you live in our neighborhood that we live in and care for.

We are actively involved in the care for our city and our neighbourhood through our participation in local Rotary groups, Neighbourhood Watch programs, Clean Water Works (our global support) and our own Ottawa initiatives such as reducing the carbon footprint in Ottawa by over 1,000 tons by 2020 – so as you see serving you is in perfect alignment with our goals and efforts.

Elite also gives you the added benefit of priority service since we become YOUR service company – meaning when you call for service you get pushed to the front of the line reducing your wait time. Our Elite family members always get priority!

Elite Maintenance Plans – because YOU deserve the best!

What you get with our Elite Maintenance Plan

  • Annual maintenance
  • Includes: Safety inspection
  • Priority Service
  • 15% discount on service (even more on some services)
  • 5% discount on new equipment
  • Email notifications AND specials not available to the general public

What is an ELITE Maintenance Plan

This is an Annual Maintenance Plan where for a small monthly fee it covers the costs of ONE annual maintenance at a discounted rate for that specific piece of equipment. (Additional discounts available on multiple pieces of equipment)

Our Elite Maintenance Plan is available for:

  • Furnace
  • Air Conditioner
  • Boiler
  • Tankless Water Heater
  • HRV
  • Split Ductless AC systems
  • Air Handlers
  • Space/Wall Heaters
  • Heat Pumps
  • Gas Fireplaces
  • Hot water tanks

By paying for it in small monthly installments not only does the customer get a better rate but the small monthly payments are automatically deducted each month so they don’t get hit with one big bill each year and they don’t have to remember to schedule the appointments – we notify them when it is time for their annual service.

We post our most recent Elite Maintenance Plan Terms and Conditions right on our website (see below) for the whole world to see as part of our transparency in service promise. The plans are transferable and you can cancel at anytime. See our terms and conditions below for complete details.

Protect your equipment and start saving Money NOW

Call 613-224-0041 or email us for an application

We make protecting your equipment EASY & effortless


Duration, Renewals, Cancel ability, Transfers and Refunds: This agreement is considered a binding contract and is valid for a 12 month period. It will renew automatically. The customer will be given at least 30 days’ notice prior to the renewal and has the right to cancel the agreement at any time by giving Francis Plumbing & Heating ClimateCare 30 days’ notice in writing after the initial 12-month term. Francis Plumbing and Heating ClimateCare reserve the right to not offer an agreement to any customer or to not renew an agreement for any customer. If a customer cancels an agreement there will be no refund (and also no balance owing provided the maintenance has not be done for that 12-month term).

A customer who is moving may transfer an agreement to their new home provided it is within Francis Plumbing and Heating ClimateCare’s normal service area and upon approval by Francis Plumbing and Heating ClimateCare.

Failure to have the maintenance completed within 24 months of signing up or within 24 months from the annual renewal date will result in the loss of the pre-paid maintenance. Francis Plumbing & Heating ClimateCare will make multiple attempts to book the maintenance annually (via email or phone or both) but takes no responsibility if the customer does not respond to emailed or phoned requests. Customer is to notify Francis Plumbing & Heating if there is a change in email address or phone number to maintain communications in regards to this Elite Maintenance Plan.

Qualifying Equipment: Only approved residential equipment installed in a residential home qualifies for the “Elite” Maintenance Plan Agreement. Specifically only natural gas and electric furnaces less than 150,000 BTUH, air handlers, split system heat pumps / air conditioners less than 6 tons nominal capacity, duct free split system heat pumps / air conditioners less than 3.5 tons nominal capacity, split ductless systems (1 plan per head is required), Natural gas fire places less than 55,000 BTUH capacity, natural gas under fired storage type water heaters with less than 50,000 BTUH capacity, natural gas tankless water heaters and hot water boilers less than 250,000 BTUH, flow through and drum style humidifiers, HRV and ERV with less than 300 CFM capacity.

Excluded Equipment: Oil fired equipment & commercial application of equipment is excluded from our plans. Gas logs, Conversion burners, window or sleeve heat pumps/air conditioners, package terminal air conditioners, and roof top equipment are NOT eligible for the Elite Maintenance Plan Agreement. All equipment must be installed within our normal service areas. Equipment installed in attics is excluded from our plans. The customer must supply reasonable access (as defined in the current gas code) to all covered equipment.

Repairs Recommended during a Precision Tune-Up (Annual Maintenance):  Any repairs recommended by Francis Plumbing and Heating ClimateCare during a precision tune-up must be completed at that time. The cost of these repairs will be quoted to and authorized by the customer prior to any of these repairs being initiated. In the case of a Precision Tune-Up or a “Elite” Maintenance, the customer will be responsible for the cost of the repairs. If a customer is unwilling or unable to authorize said recommended repairs, then any equipment failures that occur as a result of said repairs not being done would not be covered by the 90-day diagnostic warranty.

Precision Tune-Up:  A Precision Tune-Up (annual maintenance) is on ONE single piece of equipment and includes a systematic and thorough inspection of the equipment to determine that it is working safely, reliably and efficiently. It is paid for by the customer through this maintenance plan agreement. The only monetary benefit included with the Precision Tune-Up is a 90-day diagnostic warranty i.e. if the piece of equipment should fail within the 90-day period following the Precision Tune-Up then Francis Plumbing and Heating ClimateCare would return and diagnose the problem at no diagnostic charge to the customer.  All repairs required would be quoted and charged at the regular (or overtime) rates less the Elite discounts as outlined.

Elite Maintenance Agreement: This agreement would include a Precision Tune-Up (annual maintenance) for each piece of equipment covered. Each piece of equipment would then be covered by an individual 90-day diagnostic warranty based on when the individual Precision Tune-Up was done on any one particular piece of equipment.

In addition to the above, all pieces of equipment covered by the agreement would receive: priority scheduling on a request for service, a 15% discount off of the regular daytime rate, and the customer would receive a 5% discount off of our regular prices for any piece of equipment (covered by the plan) that they chose to replace.

Disclaimer: Although all care is taken when performing services (including annual maintenance) the homeowner is aware that older existing components or parts can potentially break or fail when being serviced or maintained (there is no way to perform the requested services or maintenance without touching these components or parts) and thus the homeowner accepts full responsibility/liability for these parts should they become nonfunctional due to the services/maintenance being performed on the equipment, parts or components.

Future Changes to the Terms and Conditions:  Francis Plumbing and Heating ClimateCare may make changes to the above terms and conditions. When we make changes, they will not apply to the existing agreement but would apply to the renewal. We will always notify you of any changes when we notify you of your renewal.  Our website will include Elite Maintenance Plan terms and conditions updates as applicable.

Limits of Liability: Francis Plumbing and Heating ClimateCare accept no liability for consequential damage.  Component repair or replacement is at the sole discretion of Francis Plumbing and Heating ClimateCare.  If we are unable to repair your equipment for any reason (such as, but not limited to, lack of availability of parts or where we feel the equipment is too old and at risk of further failure) then our sole obligation is to terminate this plan.

Buyers Right To Cancel: You may cancel this contract from the day you enter into this contract until 10 days after you receive a copy of the contract. Francis Plumbing and Heating ClimateCare supports the Buyers Right to Cancel under the Consumers Protection Act 2002.  Additional details have already been provided above with regards to cancelling your contract.

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