I just wanted to send a brief note to thank you for the great recommendations you gave us in terms of replacing our ancient air conditioning system. You had some really impressive insights into what we needed to consider (size of unit, efficiency rating, features, benefits, additional options etc.). I’m sure we’ll not only enjoy a more efficient, cleaner and cooler air flow in our house but also some longer term energy cost savings.
I also want to commend Mike and his colleague on their professionalism during the installation process. The main AC system and the add-ons (new filter system, new cold air return vent, Wi-Fi thermostat) were very cleanly installed inside and out. Superb workmanship!
Thanks once again.
I aw writing to let you know how pleased I was with Shane’s work. He came right on time, was pleasant and professional. The work that he didn’t wasn’t straightforward but he had no difficulty in completing the task. Please ensure this e-mail gets placed on his file and that he gets this positive feedback.
Dear Mr. Francis,
This is just to let you know that I am pleased with the emergency service re a burst pipe that I received from Francis from the moment I phoned until the completion of the job.
Jeff, whom I have had before, came earlier today and did the emergency work in the basement. In order to reach where the burst pipe was, he got his feet completely wet and yet he did not at all hesitate to do what was necessary.
I have always received good service from Francis, but I think Jeff’s attitude (and skill) needs a word of especial praise.
Raymond J. Clark
“My furnace stopped working on a cold winter night. Francis Plumbing and heating showed up in no time. The technician was friendly, professional and spent time explaining the system and options for replacing it some day. As it turns out, the tech eventually discovered my 50-year boiler furnace was leaking and no longer safe to operate. Francis provided me space heaters free of charge, then a quote, and suggested other companies that do a lot of boiler work so I could get other quotes. They responded to my questions about warranty and such. The installation started the next day. To my eye the installation was well done – piping work well laid out and clean soldering, exterior venting and electrical work excellent, etc. The new furnace, which also provides domestic hot water, works really well.”
To the staff of Francis Plumbing and Heating,
I am a contractor that has done business with Francis for many years and always received excellent service.
Recently a client contacted me by email early in the morning because their hot water tank had started leaking at 5:30am. I was able to email and phone in for service to be carried out. The result was that by 11:30am the same morning everything was complete. Very impressive! More than that the client has told me that the work was carried out in a very professional manor by Dan and Damion. Apparently they explained things throughout the process, showed a lot of respect for the home with careful work and wrapped up with a very neat and clean work site.
Thank you for looking after this client so well, it makes me look very good too!
President, Vantage Renovations Inc.
I want to thank you for the quick service provided by Francis Plumbing. We were very pleased by the work of Shane, his promptness on two occasions this past week, his efficiency and pleasant attitude. Two years ago we had the same great service from Francis through the work of Damion. We have been more than satisfied with your products and so good to know that we can rely on such a good company to deal with.
Thanks again for addressing our needs and receiving such excellent service.
Heather & Cy Aiken
I just wanted to thank you for the quick response and service during for our emergency furnace repair. As always our service technician (Glen) was very courteous, and professional. Thank you Team Francis😊
Jason, Natacha and MacKenzie Organ
Just wanted to send along a comment regarding the service provided by Jeff a couple of weeks ago. He performed excellent work, was courteous and did his best to keep costs down with an unexpected repair of a botched do-it-yourself job. Please pass on my thanks and this comment to whoever should be informed.
This email is to thank Shane Delaney for the excellent work he performed. Working on plumbing pipes in a 100 year-old house is not an easy job. Shane persevered, there were 2 problems:
1) Finding the origin of a water leak. Which pipe was leaking water into the basement apartment?
2) Clearing the clogged kitchen drain in our apartment due to rubble from part of a collapsed pipe.
I appreciate his professionalism and excellent customer service approach.
I would also like to thank Ellen for always being helpful and considerate whenever I called. This process took 5 weeks, so there were many phone calls to Ellen. She is an excellent representative for Francis Plumbing.
Evelyn Stone & Barry Padolsky
I just used your company. Service was excellent!”
Thanks for sending an excellent plumber for this plumbing inspection. He found two items that needed attention and which were duly addressed. The plumber really knows what he is doing – he was also able to point out a problem left unbeknownst to us by our last contractor who had supplied his own plumber. Your plumber takes the trouble to explain what he is doing and why, much appreciated.
I signed a service agreement, as I have had cause to regret any time I had plumbing done by anyone except Francis.
Just wanted to send you a note thanking you for the fabulous service we received from Shane D. this morning.
He was friendly, respectful and listened to our concerns regarding the water hammering issue we’ve been
experiencing. He explained to us how he was going to fix it and did it in a timely manner.
Fabulous customer service!
In the future (hoping he wont need to call a plumber again ; ) but if we do, we wouldn’t hesitate to call Francis Plumbing or to refer friends in need of your services.
Kind regards, Roxanne & Perry White
Francis Plumbing & Heating takes great pride in the services we provide to you, our neighbors in the Ottawa region. We welcome ALL feedback from our customers whether positive or negative as this information allows us to continue making improvements. No company is flawless, but we strive to be the very best Plumbing & Heating company in Ottawa and thus we depend on these comments from our customer in addition to backing up every job that we do with our unmatched customer satisfaction guaranty.
We guaranty you will be satisfied with our services!
See our Guaranty & Code of Ethics for more details about our customer satisfaction guaranty and our commitment to you. After all, you are not only our customer, but you are our neighbors & friends!